What the pack is

• Packs are for tender pricing only, not for construction, and not a certified engineering design.
• AI tools help prepare designs and estimates, and a qualified person reviews every pack before release.

Errors and refunds

• Errors on our part are fixed free of charge. You keep your rights under the Australian Consumer Law.
• No refunds for change of mind once a pack is delivered. A job can be cancelled free before delivery.
• Revisions you request are charged at 25% of the original fee.

Privacy and your documents

• Your documents stay confidential and are never shared with other clients.
• Uploaded files are stored in a private folder per client per job. Your download link stays active for 3 months; we keep a copy of all documents, packs and invoices for our records.
• Card details are handled by Stripe. We never see or store full card numbers.